Luxury Lexicon A definition

Root cause analysis

Investigating why a problem occurred so action can address its underlying cause.

Root cause analysis investigates the factors that produced a problem so that corrective action can address why it happened. The work starts with a clear account of the failure and the circumstances around it. Evidence is used to examine possible causes and establish which explanation supports an effective response. Repairing an affected item or restoring a stopped process can resolve the immediate difficulty while leaving its cause in place. The analysis therefore needs to connect the observed problem with an underlying factor that action can address.

In job listings

Estée Lauder Companies’ VRO Engineer role in Petersfield called for experience investigating technical or manufacturing issues and applying root cause analysis techniques. Investigating the underlying cause was part of the engineer’s job. It gives the term a practical setting in diagnosing production problems before deciding how to address their causes. Search local jobs for “root cause analysis”.

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