Planned processes intended to give confidence that products or services will meet agreed requirements.
Quality assurance builds confidence in the way work is performed before relying on inspection of the finished result. It includes maintaining procedures, reviewing whether processes can meet requirements, and auditing whether the agreed system is being followed. These activities help teams prevent recurring failures and keep their methods dependable. Quality control supplies checks on materials, work in progress or completed products. The responsibilities can overlap in a job, but the distinction remains useful: assurance concerns the system that supports quality, while control assesses conformity through checks and tests.
In job listings
Harrods’ Quality Assurance Operative role in London supported food safety and quality management processes as its production kitchens adopted manufacturing-level standards. Working with operational teams and chefs was part of the role. This example places assurance within the organisation of kitchen production and the processes used to meet required standards. Search local jobs for “quality assurance”.
