A store employee authorised to open or close the premises and carry out the associated security procedures.
A keyholder takes responsibility for opening or closing a store under the employer’s procedures. The work can involve security checks, cash controls and confirming that the premises are ready for trading or secure at the end of the day. A checklist helps make these duties consistent and establishes who has completed each task. Keyholding can sit alongside sales, stock or supervisory responsibilities. The designation identifies an operational responsibility, while the extent of authority to supervise colleagues or act for a manager depends on the particular role.
In job listings
Tiffany & Co. described its London Retail Operations Coordinator as a key holder who acted as manager on duty when a manager was unavailable and could open and close the store. The role also coordinated inventory, order fulfilment and client service, placing keyholding within a broader operations position. Search local jobs for “keyholder”.
