Work areas and activities away from customers or guests, such as a stockroom, kitchen or service office.
Back of house covers the spaces and work that support service away from the customer-facing area. In retail, the stockroom is a typical example, where staff receive merchandise, organise stock and prepare replenishment for the sales floor. The division describes a function rather than a fixed boundary between employees, since a sales adviser may also help with stockroom work. Back-office administration forms part of this wider activity, while physical stock handling also belongs here. Keeping these functions coordinated helps products move from storage to the point where customers need them.
In job listings
Burberry’s London Client Advisor role included maintaining standards in both front and back of house, with support for replenishment, inventory management, markdowns and stockroom maintenance when required. The adviser could also help colleagues with the practical work that kept the shop floor running. Search local jobs for “back of house”.
