Support after a purchase, such as care advice, repairs, alterations and warranty handling.
After-sales service continues the relationship between a retailer and a customer once a purchase is complete. A client may need advice on care, an adjustment or an assessment for repair. The store receives the enquiry, establishes what assistance is needed and arranges the appropriate next step, which may involve a specialist workshop. Examining an item helps determine what work is possible. A repair request and a warranty claim involve different assessments, so staff should establish the applicable service terms before promising an outcome or completion date.
In job listings
Jaeger-LeCoultre needed a Client Advisor in London to provide after-sales service through repairs, adjustments and strap changes. The requirement placed practical support alongside client advice, showing how a boutique role could involve helping an existing owner with a watch after the original sale. Search local jobs for “after-sales service”.
