Watchfinder & Co. Sales Advisor
- Department
- Retail & Boutique Operations
- Industry
- Pre-Owned, Vintage & Circular Luxury
- Posted
- Sept 30, 2026
About Watchfinder & Co.
Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.
Watchfinder seeks a Sales Advisor for its Mayfair boutique in London to deliver luxury retail experiences and manage pre-owned watch sales across premium brands.
Role & Responsibilities
- Welcome and engage all guests entering the boutique, presenting the Watchfinder brand culture and values
- Execute high-end 1:1 sales assistance in an intimate boutique environment, achieving individual and team sales targets
- Manage clienteling activities, maintaining consistent contact with existing clients and nurturing long-term relationships
- Process and manage online enquiries, chase leads, and coordinate appointment scheduling
- Maintain vigilance over security procedures, safeguarding product inventory and ensuring operational excellence throughout all customer interactions
- Provide technical product support across multiple luxury watch brands, developing product knowledge over time
- Collaborate effectively within a team environment while maintaining individual accountability for KPI achievement
Qualifications
- Proven experience in luxury retail or high-end customer service environments
- Demonstrated ability to work in target-driven, KPI-focused sales roles
- Strong clienteling capabilities and experience maintaining client relationships
- Excellent communication and interpersonal skills with ability to adapt to diverse customer needs
- Problem-solving ability and capacity to absorb technical product information
- Highly organised with strong prioritisation and time-management capabilities
Skills
Experience
Previous experience in luxury retail, premium customer service, or related sales environments is preferred. Passion for the watch industry or luxury goods sector is valued, though prior product knowledge is not essential as comprehensive training is provided.
Education
High school diploma or equivalent; further retail or business qualifications are advantageous but not required.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
Private healthcare and dental coverage, competitive pension scheme, increasing annual leave structure, cycle to work scheme, employee assistance programme, income protection insurance, and life assurance.
Culture
Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watchfinder & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Boutique Consultant», «Watch Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.