- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- 14, 2026
Watches of Switzerland Group seeks an Insurance Claims Consultant to guide clients through insurance claims and deliver a positive client experience. This is a full-time, Monday-to-Friday role based at the Carlton Park office in Leicester.
Role & Responsibilities
- Guide clients through the insurance claims process, providing support and guidance by phone.
- Help ensure clients receive a positive experience and an appropriate solution to their claim.
Qualifications
- Passion for delivering exceptional client experiences.
- Retail background.
- Jewellery and watch experience is advantageous but not essential.
Skills
Workplace
The successful candidate will be located in Leicester, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday leave; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Insurance Claims Advisor», «Claims Specialist», «Client Claims Consultant», «Insurance Claims Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.