- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Oct 28, 2026
About Watches of Switzerland Group
Watches of Switzerland Group is a leading luxury watch and jewellery retailer, with a distinguished presence in the United Kingdom and the United States. Its portfolio includes Watches of Switzerland, Mappin & Webb, Goldsmiths and Mayors, bringing together specialist expertise and enduring relationships with prestigious watchmakers and jewellery houses. As an employer, the Group offers career paths across retail, client service, watch servicing, digital commerce and corporate functions. Its professional environment places emphasis on product knowledge, attentive service and long-term client relationships, appealing to individuals who combine commercial acumen with a genuine appreciation of craftsmanship and the exacting standards of luxury retail.
The Client Services Executive manages end-to-end engagement for the Virtual Boutique, coordinating with internal teams and supporting online clients through live chat, inbound calls and email. Previous client services experience in a retail contact centre is highly desirable; the role is listed as full-time.
Role & Responsibilities
- Manage end-to-end client engagement, working with teams across the business to gather and relay information to online clients.
- Handle live chat, inbound calls and emails, providing timely, professional support to clients with queries, concerns or purchase intentions.
- Create a positive and memorable client impression that reflects the company’s commitment to client excellence.
Qualifications
- Previous client services experience in a retail contact centre is highly desirable.
- Strong communication and interpersonal skills, with the ability to build rapport.
- Confidence using digital tools and navigating technology.
- A positive, professional and client-focused attitude.
- Excellent planning and organisational abilities.
- Ability to perform effectively under pressure.
- Adaptability and openness to change in a dynamic environment.
Skills
Workplace
The role is situated in Leicester, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; discount scheme; enhanced maternity pay.
Culture
Watches of Switzerland Group combines a passion for fine watchmaking with the commercial energy of a luxury retail environment, where product expertise and attentive client service are central to employees’ work. Its multi-brand setting encourages continuous learning, collaboration across showroom and support teams, and the cultivation of lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Executive», «Customer Service Executive», «Virtual Boutique Executive», «Client Support Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.