- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Fine Watches & Horology
- Posted
- 14, 2026
Watches of Switzerland is seeking a Client Experience Supervisor for its Oxford Street showroom in London. The role supports Hosts, assists the Client Experience Manager and liaises with Sales Consultants to deliver an exceptional client experience while maintaining well-stocked, orderly stations.
Role & Responsibilities
- Act as a role model and team player, supporting Hosts in delivering the world-class client experience expected by the brand’s clients.
- Ensure all stations are well stocked and maintained.
- Assist the Client Experience Manager.
- Liaise with Sales Consultants to deliver an exceptional client experience.
Qualifications
- A positive, can-do attitude.
- Experience supervising colleagues.
- Strong organisational skills and attention to detail.
- A passion for delivering exceptional client experiences.
- Experience making and serving beverages.
- Strong communication skills and a natural ability to initiate conversation.
- Eagerness to learn and develop retail and product knowledge.
- Flexibility, teamwork and a willingness to go the extra mile.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday leave; free wellbeing tools; discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Client Services Supervisor», «Guest Experience Supervisor», «Client Relations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.