- Employment
- Seasonal
- Seniority
- Entry-Level
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Fine Watches & Horology
- Posted
- 22, 2026
About Watches of Switzerland
Founded in 1924, Watches of Switzerland is a distinguished luxury watch retailer, connecting clients with some of the world’s most prestigious watchmaking houses. Through its showrooms in the United Kingdom and the United States, the brand combines specialist horological knowledge with attentive, personalised service. As an employer, it offers a professional setting where commercial acumen, product expertise and enduring client relationships are central to success. Careers span showroom sales, client service and corporate functions, bringing together individuals who appreciate craftsmanship and the art of luxury retail. Its heritage and international presence provide a distinctive context for careers in fine watchmaking retail.
Watches of Switzerland is seeking a seasonal Client Experience Host for the Christmas peak trading period in Stratford. The role welcomes customers, supports appointments, refreshments, sales and collections, and helps maintain an orderly, clean store.
Role & Responsibilities
- Welcome and greet customers in a positive, friendly manner, creating a welcoming first impression as they enter or browse the store.
- Offer and serve refreshments.
- Establish customer needs and manage potential waiting times.
- Book customer appointments.
- Support the Sales Team as required, including wrapping and boxing purchases and processing sales.
- Assist with or complete customer collection orders, including click-and-collect purchases.
- Help maintain excellent in-store standards, ensuring the store remains orderly and clean.
- Provide assistance to the in-store Sales Team during the Christmas peak trading period.
Qualifications
- Previous customer-facing experience in hospitality, promotions, retail or catering.
- A naturally enthusiastic and positive approach, with strong people skills.
- Comfort operating in a busy, fast-paced customer-facing environment.
- A keen eye for detail.
Skills
Experience
Previous customer-facing experience in hospitality, promotions, retail or catering.
Workplace
This position is based in Stratford, England, UK, within easy reach of London.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday leave; free wellbeing tools; generous discount scheme; enhanced maternity pay.
Culture
Watches of Switzerland’s workplace culture centres on horological expertise, attentive client service and the exacting standards of luxury watch retail. Its showroom environment combines commercial ambition with long-term relationship-building, placing product knowledge, teamwork and personalised service at the heart of the employee experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watches of Switzerland, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Host», «Client Welcome Host», «Customer Welcome Host», «Store Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.