Too Faced Counter Lead
- Location
- GatesheadTyne and WearUK
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Counter Lead at Too Faced, Gateshead. Drive sales and brand excellence in this full-time retail leadership role.
Role & Responsibilities
- Drive sales turnover and market share while maintaining consumer-focused approach
- Maximize sales through effective selling techniques, exceptional service delivery, and adherence to retail standards
- Represent the brand credibly and professionally to internal and external consumers
- Develop and execute consumer recruitment and retention strategies to build a loyal customer base
- Lead local marketing and events initiatives aligned with retailer activity and brand strategy
- Maintain product knowledge to deliver industry-leading consumer experience
- Manage daily replenishment, stock movements, and inventory administration within company timeframes
- Plan and deliver visual merchandising layouts according to guidelines and schedules
- Monitor retail standards daily, ensuring displays, housekeeping, messaging, and pricing meet required specifications
- Manage all promotions and discounts in accordance with company guidelines
- Handle refunds and complaints to satisfactory resolution while adhering to company protocols
- Ensure health and safety compliance and maintain a secure working environment
- Monitor competitor activities and identify market opportunities
- Leverage digital tools and social media to drive business growth and protect brand image
- Deliver zero-complaint mindset through continuous service improvement and surprise-and-delight culture
Qualifications
- Experience in fast-paced retail and consumer-facing environments
- Strong commercial understanding and industry awareness
- Effective communication, organization, and prioritization skills
- Ability to drive self-development and continuous learning
Skills
Experience
Proven experience in a fast-paced retail and/or consumer-facing environment with demonstrated sales achievement and leadership capability.
Workplace
The successful candidate will be located in Gateshead, Tyne and Wear, UK, with easy access to Newcastle upon Tyne.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Too Faced, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Counter Manager», «Beauty Counter Supervisor», «Sales Lead», «Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.