Too Faced Counter Lead

Role & Responsibilities

• Drive sales turnover and market share growth whilst maintaining a credible and professional brand image to internal and external consumers
• Maximize sales performance through effective selling, excellent service delivery, and adherence to retail standards
• Understand and execute daily and weekly sales targets across all available sales channels including events, omnichannel, and digital platforms
• Monitor competitor activities and identify missed market opportunities
• Leverage social media and digital tools to protect and enhance brand image and drive business growth
• Deliver the brand strategy through effective local execution and implementation of aligned marketing and event initiatives
• Ensure excellence in service delivery by implementing measures to improve service levels and foster a surprise-and-delight culture
• Act as a brand ambassador, ensuring brand values are represented and brought to life across all consumer interactions
• Manage refunds, complaints, and consumer issues in line with company guidelines to mutually satisfactory conclusions
• Develop and execute a consumer recruitment and retention strategy to build a loyal customer base
• Maintain up-to-date product knowledge to deliver industry-leading consumer experience and ensure products meet consumer needs
• Plan and maintain excellent retail standards daily including product presentation, housekeeping, displays, messaging, and pricing
• Manage deliveries, stock movements, and associated administration within agreed company timeframes
• Execute auditable processes and administration in line with company guidelines, taking corrective action in risk areas
• Minimize stock loss by implementing and following all company security policies and procedures
• Create and maintain a safe working environment ensuring adherence to company and retailer policies
• Manage daily stock replenishment and make commercial decisions utilizing sales reports
• Plan and deliver visual merchandising layouts according to guidelines and agreed timescales
• Manage all promotions and discounts in line with company guidelines
• Identify trends and make recommendations to enhance product performance

Qualifications

• Proven experience in a fast-paced retail and/or consumer-facing environment
• Ability to drive self-development and continuous improvement
• Commercial understanding and awareness of the beauty and cosmetics industry
• Excellent communication, organisation, and prioritisation skills
• Demonstrable ability to lead and motivate team members
• Strong customer service orientation and ability to manage customer expectations
• Knowledge of point-of-sale systems and retail operations

Skills

Experience

Proven background in fast-paced retail and consumer-facing environments, with demonstrated commercial awareness and retail sales achievements. Experience in point-of-sale management or a supervisory retail role is highly desirable.

Education

No specific formal education requirement stated; however, retail management or business-related qualifications would be advantageous.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.