Too Faced Counter Lead
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
Too Faced Counter Lead at Sephora Cardiff | 22.5 hrs/week, Part-time Retail Sales Role
Role & Responsibilities
- Drive sales turnover and market share while maintaining a consumer-focused approach
- Reflect a credible and professional brand image to all internal and external stakeholders
- Maximize sales through effective selling techniques and delivery of exceptional retail standards
- Understand and communicate daily and weekly sales targets to the team
- Monitor competitor activities and identify missed sales opportunities
- Leverage social media strategically to drive business and enhance brand perception
- Deliver the brand strategy through effective execution of local marketing and events initiatives
- Implement customer service excellence measures with a zero-complaints mindset and surprise-and-delight culture
- Serve as a brand ambassador, ensuring brand values are represented and brought to life
- Manage refunds and complaints in accordance with company guidelines to mutually satisfactory conclusions
- Develop and maintain deep product knowledge to deliver industry-leading consumer experiences
- Plan and maintain excellent retail standards daily in product presentation, housekeeping, displays, and pricing
- Review retail standards on a daily basis, ensuring compliance with required specifications
- Manage deliveries, stock movements, and associated administration within agreed company timeframes
- Ensure all auditable processes and administration comply with company guidelines
- Minimize stock loss by implementing company security policies and procedures correctly
- Create and maintain a safe working environment for consumers and staff
- Manage daily replenishment with appropriate corrective action as needed
- Plan and deliver visual merchandising layouts in compliance with guidelines and timescales
- Identify and address stock package issues, escalating when necessary
- Manage all promotions and discounts in accordance with company guidelines
- Identify product trends and suggest enhancements to optimize product performance
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Ability to drive self-development
- Commercial understanding and awareness of industry
- Effective communication, organization, and prioritization skills
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment, with a demonstrated ability to drive sales performance and maintain high service standards. Commercial awareness and understanding of the retail industry required.
Education
No specific educational requirements stated.
Workplace
The successful candidate will be located in Cardiff, Wales, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Too Faced, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Counter Manager», «Sales Lead», «Retail Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.