Tommy Hilfiger Supervisor, Retail
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 22, 2026
Tommy Hilfiger Supervisor position in Braintree, UK. Lead retail operations, manage teams, and drive sales in this full-time luxury lifestyle brand role.
Role & Responsibilities
- Ensure efficient shop floor operations, achieving highest levels of customer service, sales, and profit
- Lead and manage all store personnel, product merchandising functions, business processes and results
- Participate in weekly management meetings and communicate marketing and sales promotions clearly to staff
- Drive shop floor sales and exceed store targets through team motivation and exemplary customer journey delivery
- Foster a positive store experience through fair and consistent treatment of customers and colleagues
- Ensure consistent training on product knowledge and store maintenance across the team
- Achieve company standards for personal sales results including sales versus budgets, sales per hour and units per transaction
- Perform manager-on-duty functions including store opening and closing procedures and sales floor management
- Build and maintain repeat customer relationships through exceptional service and customer accountability
- Execute visual merchandising directives consistently across sales floor and back-of-house areas
- Collaborate with management to develop talent pipelines for key positions and potential successors
Qualifications
- Previous track record in supervisory or specialist roles within a premium or luxury brand
- Demonstrated people management experience with conflict resolution and disagreement management capabilities
- Effective communication skills with the ability to build relationships with ease
- Confidence in delivering feedback that promotes positive behavioral change
- Strong cultural fit with brand values of service excellence and entrepreneurial spirit
Skills
Experience
Previous supervisory or specialist experience within a premium or luxury retail brand environment, with demonstrated people management capability and retail floor leadership.
Education
Not specified
Workplace
The role is situated in Braintree, Essex, UK — conveniently close to London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Operations Supervisor», «Floor Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.