Tommy Hilfiger Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 22, 2026
Tommy Hilfiger Supervisor role in Bridgend, UK. Full-time retail operations leadership position overseeing shop floor performance and team management.
Role & Responsibilities
- Ensure efficient shop floor operations to achieve customer service, sales, and profit targets
- Support the management team in overseeing personnel, product, merchandising functions, and business processes
- Participate in weekly management meetings and staff meetings
- Communicate marketing and sales promotions clearly to all staff
- Drive shop floor sales and motivate the team to exceed store targets whilst delivering an exemplary customer journey
- Foster a positive store experience by treating customers and colleagues with fairness and consistency
- Deliver consistent product knowledge and store maintenance training to the team
- Achieve company standards for personal sales results including sales versus budget, sales per hour, and units per transaction
- Perform manager-on-duty functions including store opening and closing procedures
- Emphasize quality relationships with internal and external customers
- Build repeat customer loyalty through unparalleled spirited service delivery
- Ensure door-to-floor visual merchandising standards are executed consistently on the sales floor and back room
- Collaborate with management to develop talent pipelines and identify potential successors for key positions
Qualifications
- Previous supervisory or specialist role within a premium or luxury brand
- Proven people management experience with conflict resolution skills
- Ability to resolve unproductive disagreements
- Excellent communication skills with demonstrated relationship-building ability
- Team player mentality with recognition and celebration of others' contributions
- Ability to provide constructive feedback that promotes positive behavioral change
- Adaptability and pace in managing change
- Energetic and authentic presence on the shop floor
- Problem-solving orientation and initiative in sourcing in-store solutions
Skills
Experience
Previous track record of supervisory or specialist roles within a premium or luxury brand retail environment, with demonstrated people management experience.
Workplace
The successful candidate will be located in Bridgend, Wales, UK, with easy access to Cardiff.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Retail Supervisor», «Sales Floor Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.