Tommy Hilfiger Store Manager

Role & Responsibilities

• Partner with the store management team to build business opportunities and achieve company standards including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability
• Identify opportunities and collaborate with others to grow the business and improve performance
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
• Ensure door-to-floor best practices, visual merchandising directives and standards for sales floor and back room are executed; continually review standards for clear and consistent execution
• Communicate regularly with the buying team to ensure correct stock levels and demographically appropriate inventory is available
• Analyse store-level reports and create action plans to improve results
• Communicate daily with staff on individual sales goals, key performance indicators, store results, product sales and other information to support service delivery and goal achievement
• Manage manpower planning including recruitment, interviewing, hiring and orientation processes
• Provide training and coaching for employees on a daily, weekly and monthly basis with appropriate documentation
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings
• Make commitments and decisions on available information even under stressful and changing conditions
• Set challenging but attainable goals with emphasis on service quality, customer satisfaction and financial performance
• Coordinate appropriate action plans while considering consequences and budget decisions
• Convey clear ideas and goals, manage the implementation of those ideas and ensure measurable and achievable results
• Create energy and excitement around shared goals and values

Qualifications

• Minimum 6 years of progressive retail experience
• Minimum 2 years of store management experience in the service or retail industry
• Extensive experience delivering a high level of customer service in a brand retailer
• Previous retail operations, budgeting, planning, sales and people management experience
• Effective communication skills with the ability to build relationships with ease
• Team player who recognises and celebrates the contributions and achievements of others
• Confident in giving feedback that promotes positive behavioural change
• Strong people management skills with the ability to resolve conflict and unproductive disagreements

Skills

Experience

Minimum 6 years of progressive retail experience with at least 2 years in a store management role within the service or retail sector. Extensive background in delivering high-level customer service within a brand retail environment is essential. Demonstrated expertise in retail operations, budgeting, planning, sales performance and people management required.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.