- Location
- G-012B, Ground Level, Battersea Power Station (View map)London SW11 8AHUK
- Employment
- Seasonal
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
A Sales Associate position at Tommy Hilfiger's flagship Battersea store in London, responsible for delivering exceptional customer experiences and maintaining brand standards. The role combines direct customer engagement, product expertise, and store operations management, with a focus on building lasting client relationships while driving store performance metrics.
Role & Responsibilities
- Deliver excellent customer service and ensure high levels of client satisfaction through attentive and professional engagement
- Serve as first point of contact for customer inquiries, discount authorizations, and issue resolution
- Demonstrate in-depth product knowledge and serve as a brand ambassador for Tommy Hilfiger values and lifestyle
- Build and maintain strong, professional relationships with customers to encourage repeat visits and loyalty
- Create personalized outfit recommendations and style guidance tailored to individual customer preferences
- Assess customer needs and provide comprehensive assistance regarding product features and suitability
- Drive store KPIs and contribute ideas for operational and sales improvement
- Maintain shop floor presentation, stockroom organization, and merchandise displays to established standards
Qualifications
- Previous experience in hospitality or retail environments with a demonstrated track record of customer engagement
- Strong communication skills and ability to work collaboratively within a team environment
- Ability to inspire trust, recognize achievements, and celebrate team contributions
- Fast learner capable of adapting to a dynamic retail environment and evolving consumer preferences
- Strong presence on the shop floor with purposeful engagement and proactive problem-solving approach
- Ownership mentality with capacity for informed decision-making and in-store solutions
Skills
Experience
Previous track record within hospitality or retail environments demonstrating consistent customer engagement and service delivery.
Education
No specific educational requirements mentioned; secondary education or equivalent is standard for entry-level retail roles.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.