Tommy Hilfiger Product Specialist

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Serve as the expert for an assigned product category, such as suiting, denim or underwear, and provide personalized styling advice.
• Deliver tailored shopping experiences based on customers’ individual needs and preferences.
• Recommend product combinations and styling options to help customers create complete outfits suited to their needs.
• Support training for new Sales Associates by sharing product knowledge, styling advice and customer service techniques.
• Meet and exceed individual and department sales targets within the assigned product category.
• Maintain in-depth knowledge of the category, including fabrics, fits, styles and care instructions.
• Stay informed about new arrivals, online availability, trends and industry developments to strengthen personal and team product knowledge.
• Use sales tools, including the S&A app and omni-channel services, to improve customer service and identify sales opportunities.
• Monitor best sellers and share relevant knowledge with the team.
• Help maintain stock levels in the assigned category, ensuring high-demand products are available and accurately represented on the sales floor.
• Provide management with regular feedback on stock availability, customer preferences and product opportunities, and recommend ways to reduce stock risks and missed sales.
• Keep the product category organized and visually appealing in line with the brand’s image.
• Manage stock replenishment accurately to maintain product availability, size integrity and sales-floor presentation.
• Collaborate with the sales team to deliver an exceptional customer experience and achieve sales targets.
• Share product expertise with colleagues to develop their skills and confidence in selling the category.
• Model the brand’s image and service standards through excellent customer service, professionalism and teamwork.
• Mentor and guide junior associates, supporting their training and development.

Qualifications

• Proven experience in retail sales or a similar customer-facing role, preferably in a luxury environment.
• In-depth knowledge and expertise in the assigned product category, such as suiting, denim or underwear.
• Exceptional customer service skills, including the ability to provide personalized styling advice and build strong customer relationships.
• Strong communication skills and the ability to share product knowledge effectively with colleagues and customers.
• Goal-oriented, with a proven record of achieving and exceeding sales targets.
• Ability to work in a fast-paced, dynamic environment while maintaining the brand’s standards.
• Experience with sales tools and inventory management systems is an advantage.

Skills

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.