- Location
- Westfield Stratford City, Unit 115, Olympic Park, Montfichet Road (View map)London E20 1ELUK
- Employment
- Part-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 5, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
The part-time Product Specialist at Tommy Hilfiger in London is the expert for an assigned product category, delivering tailored customer styling advice while driving sales and supporting team training. The role also covers product knowledge, stock management, replenishment and merchandising.
Role & Responsibilities
- Serve as the expert for the assigned product category, such as suiting, denim or underwear, and provide personalized styling advice.
- Create tailored shopping experiences by addressing customers’ individual needs and preferences.
- Recommend product combinations and styling options, helping customers select complete outfits suited to their needs.
- Support training for new Sales Associates by sharing product knowledge, styling advice and customer service techniques.
- Drive sales in the assigned category by meeting and exceeding individual and department targets.
- Build and maintain detailed knowledge of the category, including fabrics, fits, styles and care instructions.
- Stay informed about new arrivals, online availability, trends and industry developments to continually strengthen personal and team product knowledge.
- Use sales tools, including the S&A app and omni-channel services, to improve customer service and identify sales opportunities.
- Track best sellers and share knowledge of them with the team.
- Help maintain category stock levels, ensuring high-demand products are available and accurately represented on the sales floor.
- Provide management with regular feedback on stock availability, customer preferences and product opportunities, and recommend improvements to prevent stock risks or missed sales.
- Keep the assigned category organized and visually appealing in line with the brand image.
- Manage stock replenishment accurately, maintaining product availability, size integrity and visual appeal on the sales floor.
- Collaborate with the sales team to deliver an exceptional customer experience and achieve sales targets.
- Share product expertise with colleagues to develop their skills and confidence in selling the category.
- Lead by example in upholding the brand image and service standards through excellent customer service, professionalism and teamwork.
- Mentor and guide junior associates, supporting their training and development.
Qualifications
- Experience in retail sales or a similar customer-facing role; luxury experience is preferred.
- In-depth knowledge and expertise in the assigned product category, such as suiting, denim or underwear.
- Excellent customer service skills, with the ability to provide personalized styling advice and build strong customer relationships.
- Strong communication skills and the ability to share product knowledge effectively with colleagues and customers.
- Goal-oriented, with a track record of achieving and exceeding sales targets.
- Ability to work in a fast-paced, dynamic environment while maintaining the brand’s standards.
- Prior experience with sales tools and inventory management systems is a plus.
Skills
Experience
Experience in retail sales or a similar customer-facing role; luxury experience is preferred.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Advisor», «Product Expert», «Category Specialist», «Product Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.