- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
The Concession Manager leads store operations at Tommy Hilfiger in Fenwick Brent Cross, partnering with the Area Manager to deliver sales, service, operational and profitability targets. The role oversees the sales floor, visual standards, reporting, team meetings, recruitment, training and coaching. Full-time.
Role & Responsibilities
- Partner with the Area Manager to develop business opportunities and meet company standards and targets for sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Foster a positive store experience by treating customers and staff fairly and consistently.
- Perform manager-on-duty duties, including managing store opening and closing and the sales floor.
- Ensure execution of door-to-floor best practices, visual merchandising directives, and sales-floor and back-room standards; regularly review standards to support clear, consistent execution.
- Manage daily sales, payroll, controllable expenses, goals and company initiatives, aligning activities with business objectives.
- Analyse store-level reports and develop action plans to improve results.
- Lead weekly management and other staff meetings, and participate in and contribute to regional meetings.
- Set challenging but attainable goals focused on service quality, customer satisfaction and financial performance.
- Coordinate action plans while considering their consequences and budget decisions.
- Communicate daily with staff about individual sales goals, key performance indicators, product sales and other information to support excellent service and goal attainment.
- Assist with manpower planning and the identification, recruitment, interviewing, hiring and orientation of store personnel, recruiting people with a broad range of perspectives, experiences and backgrounds.
- Lead employee training and development, ensuring all employees are properly oriented to the company and trained for their roles.
- Train and coach employees daily, weekly and monthly, and ensure the training and coaching are appropriately documented.
Qualifications
- Extensive experience connecting with consumers in a brand retailer.
- Experience in retail operations, budgeting, planning, sales and people management.
- Previous people-management experience, with the ability to resolve conflict and unproductive disagreements purposefully.
- Effective communication skills and the ability to cultivate belonging.
- Collaborative approach, with the ability to recognize and celebrate others’ contributions and achievements.
- Confidence in giving feedback that promotes positive behavioural change.
- Ability to adapt quickly and work at pace.
- Energetic presence on the shop floor and the ability to inspire trust.
Skills
Experience
Extensive experience connecting with consumers in a brand retailer; previous people-management experience.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Concession Store Manager», «Concession Retail Manager», «Retail Concession Manager», «Concession Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.