Tom Ford Counter Manager
- Location
- Milton KeynesBuckinghamshireUK
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Counter Manager for Tom Ford at John Lewis Milton Keynes. Lead a prestige beauty team and drive sales in this supervisory role with Estée Lauder Companies.
Role & Responsibilities
- Lead, coach and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute agile business plans to recruit and retain customers through strategic targeting and consumer insights
- Plan and execute impactful in-store events and promotional campaigns
- Develop and maintain exceptional customer relationships and manage CRM initiatives
- Manage store operations with full accountability for financial performance and resource allocation
- Recruit, train, and retain high-performing sales team members
- Drive front-line marketing and execute strategic business initiatives
- Maintain high standards of customer service whilst modeling team values including respect, helpfulness, and cooperation
- Hold team members accountable to performance standards and provide ongoing coaching
Qualifications
- Proven retail sales experience with demonstrated track record of meeting sales targets
- Team leadership experience with ability to guide performance whilst holding others accountable
- Experience in strategic planning and execution of business initiatives
- Ability to develop financial plans and manage resources effectively
- Excellent verbal and written communication skills with strong interpersonal abilities
- Superior customer service skills with ability to win people over and handle difficult situations with diplomacy
- High attention to detail and strong organisational abilities
- Working knowledge of computerised systems, email, and Microsoft Excel
- Results-oriented mindset with strong drive to exceed objectives and standards
Skills
Experience
Retail sales experience with proven team leadership and management capability. Experience level is dependent on business and store size. Candidates should demonstrate a track record of leading teams in fast-paced retail environments and executing strategic business initiatives within the beauty or prestige retail sector.
Workplace
The successful candidate will be located in Milton Keynes, Buckinghamshire, UK, with easy access to London.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Point of Sale Manager», «Cosmetics Department Supervisor», «Retail Beauty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.