- Location
- Manchester England UK
- Employment
- Part-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks an Operations Coordinator to lead back-of-house store operations in Manchester, coordinating fulfillment, inventory, client service and operational excellence while supporting sales goals. The role is permanent and is described as 2.5 days.
Role & Responsibilities
- Lead back-of-house operations in the store and partner with store leadership on initiatives that support the team and sales goals.
- Coordinate order fulfillment, manage inventory and client service activities, and open or close the store as needed.
- Build client relationships and support the store in achieving or exceeding monthly, quarterly and annual sales plans; capture customer data and drive business through key product pillars.
- Act as Guest Experience Manager and key holder, carrying out opening and closing procedures when a manager is unavailable.
- Deliver memorable client experiences as a Tiffany brand ambassador, applying the Tiffany Touch and the client experience behaviors defined by the TEI program and Voice of Client Survey.
- Optimize hospitality and store amenities, act on TEI performance and client feedback, and resolve client and employee concerns using sound judgment and knowledge of policies, procedures and practices.
- Carry out daily operational tasks including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs and merchandise cleaning, in line with company procedures.
- Maintain compliance with internal controls and inventory accuracy; communicate with sales professionals, management and clients to respond promptly and accurately to requests.
- Support operational efficiency and productivity, providing feedback on process changes through appropriate channels.
- Assist management with work coordination and coaching team members when acting as manager on duty; partner with the operations professional to ensure operational excellence.
Qualifications
- Must be based in the United Kingdom and authorized to work there.
- 2–3 years of retail operations experience, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work retail store hours as needed, including nights, weekends and holidays.
- Organized and detail-oriented.
- Flexibility to perform different tasks according to day-to-day business needs.
- A college or university degree is preferred.
- A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
2–3 years of prior retail operations experience; minimum 3 years
Education
A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
The successful candidate will be located in Manchester, England, UK.
Explore jobs in England or in the UK.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Store Operations Coordinator», «Retail Operations Specialist», «Back-of-House Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.