- Address
- 25 Old Bond Street, London W1S 4QB View map
- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a permanent Client Advisor for its Old Bond Street boutique in London. The role develops client relationships, delivers exceptional service and achieves sales objectives while maintaining operational excellence and contributing to an inclusive team.
Role & Responsibilities
- Deliver exceptional service and sales results while upholding luxury etiquette and standards of excellence.
- Exceed sales objectives and KPIs through an entrepreneurial approach.
- Develop client strategies that drive sales, cross-sales and loyalty; create memorable experiences through new creations and services.
- Follow Tiffany and LVMH procedures and maintain operational excellence across inventory, reservations, transfers and care services.
- Contribute to an inclusive, supportive team environment.
- Inspire clients with authentic storytelling about Tiffany’s craftsmanship, legacy, brand commitment and integrity.
- Build lasting relationships with clients and colleagues through strategic questions and meaningful engagement.
- Anticipate and celebrate clients’ special moments, building trust through proactive, relevant services, including personalization and product care.
- Demonstrate professionalism and agility, adapting behavior and applying feedback appropriately.
- Show resilience in challenging assignments and support innovation by adopting new ways of working.
- Promote a positive, ambitious and collaborative attitude that fosters an inclusive team culture.
Qualifications
- At least 3 years of experience in a luxury retail environment or in client-related work, such as hospitality.
- Experience in sales and clienteling in an omnichannel luxury environment.
- A proven record of achieving sales results and cultivating relationships with a diverse client base.
- Passion for luxury retail; jewelry or watch expertise is a plus.
- Collaborative team player with strong interpersonal and communication skills.
- Thoughtful, service-oriented approach and knowledge of luxury etiquette.
- Experience deploying sales strategies and clienteling initiatives.
- Digital proficiency and comfort with omnichannel tools.
- Proficiency with Point of Sale (POS) systems, client tracking systems and Microsoft Outlook/email.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Authorization to work in the country where the position is based.
- Preferred: proficiency in multiple languages.
- Preferred: college or university degree.
- Preferred: Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.
Skills
Experience
Minimum 3 years in a luxury retail environment or client-related experience, such as hospitality.
Education
A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is also preferred.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Comprehensive benefits, including adoption and surrogacy assistance, parental leave, mental, emotional, physical and financial well-being programs, medical, dental and eyecare coverage, pension plans and paid time off.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Luxury Sales Associate», «Client Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.