Tiffany & Co. Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Deliver exceptional service and results in line with standards of excellence and luxury etiquette.
• Exceed sales objectives and KPIs through an entrepreneurial approach.
• Build client development strategies that drive sales, cross-sales and loyalty, creating memorable experiences through new creations and services.
• Comply with Tiffany and LVMH procedures and uphold operational standards, including inventory, reservations, transfers and care services.
• Contribute to an inclusive, supportive team environment.
• Inspire clients through authentic brand storytelling about Tiffany’s craftsmanship, commitment and integrity.
• Build lasting relationships with clients and team members by asking strategic questions.
• Anticipate and celebrate clients’ special moments, building trust through proactive, relevant services, including personalization and product care.
• Demonstrate professionalism and agility, adapting behaviour and implementing feedback appropriately.
• Show resilience when taking on challenging assignments and embrace innovation and new ways of working.
• Promote a positive, ambitious and collaborative attitude and an inclusive team culture.

Qualifications

• Experience in retail, luxury retail or relevant client-facing work, such as hospitality.
• Proven ability to achieve sales results and cultivate relationships with a diverse client base.
• Experience in sales and clienteling in an omnichannel luxury environment.
• Experience deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with point-of-sale (POS) systems, client tracking systems and Microsoft Outlook/email.
• Authorization to work in the United Kingdom.
• A college or university degree is preferred.
• A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
• Proficiency in multiple languages is preferred.

Skills

Experience

Minimum 3 years

Education

A college or university degree is preferred; a Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Benefits

Comprehensive benefits, including adoption and surrogacy assistance, parental leave, programs supporting mental, emotional, physical and financial well-being, medical, dental and eyecare coverage, pension plans and paid time off.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.