The Lanesborough Head Waiter

About The Lanesborough

The Lanesborough is one of London’s most distinguished luxury hotels, occupying a neoclassical landmark at Hyde Park Corner and welcoming guests since 1991. Renowned for its Regency-inspired interiors, dedicated butler service and refined dining, the hotel combines British heritage with highly personalised hospitality. As an employer, it brings together professionals across accommodation, culinary arts, wellness and guest services, united by discretion, precision and an intuitive understanding of individual preferences. Its exacting service culture offers a distinctive setting for those who value craftsmanship, collaborative excellence and the art of creating memorable experiences for an international clientele.

Role & Responsibilities

• Ensure full knowledge of menus, items and presentation accompaniments, and make recommendations to guests.
• Take ownership of the guest experience during service, with an emphasis on guest recognition and personalisation.
• Communicate effectively with the team, Kitchen brigade and Restaurant management.

Qualifications

• Previous experience in a similar role in a fine-dining restaurant within a luxury establishment is essential.
• Experience in a Michelin-starred restaurant is preferred.
• Excellent command of English; a second language is preferred.
• Immaculate grooming standards.
• The role includes an element of manual handling.
• Eligibility to live and work in the UK; documented evidence is required during recruitment.

Skills

Experience

Previous experience in a similar role in a fine-dining restaurant within a luxury establishment is essential; Michelin-starred restaurant experience is preferred.

Benefits

Season ticket loan; enhanced pension scheme; life insurance; complimentary dry cleaning; safety shoes; retail discounts around Victoria, Westminster, Whitehall and the Northbank area; complimentary meals on duty; Cycle to Work scheme; flu vaccinations; discounted chiropodist and massage treatments; sustainability initiatives; social and sports activities; Employee Assistance Programme (EAP); internal transfer and promotion opportunities; cross-departmental exposure; training with industry-leading providers; internal learning gateway; free access to an e-learning platform with job-specific training and personal growth courses; subsidised professional qualifications and certified training programmes; financial incentives through the Recommend-A-Friend scheme; award programmes with prizes; long-service awards; preferential room rates at The Lanesborough for the employee and family; 50% discount on food and beverage and Club & Spa treatments; social events; celebrations of important personal milestones; retirement parties. Terms and conditions apply to all benefits.

Culture

The Lanesborough’s workplace culture is rooted in the traditions of British hospitality, with an emphasis on discretion, meticulous attention to detail and highly personalised service. Within its distinguished London setting, collaboration across hotel teams and pride in professional craftsmanship underpin the seamless guest experience, reflecting an environment where exacting standards and thoughtful human connections go hand in hand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.