- Employment
- Full-time
- Seniority
- Entry-Level
- Posted
- Nov 11, 2026
About The Lanesborough
The Lanesborough is one of London’s most distinguished luxury hotels, occupying a neoclassical landmark at Hyde Park Corner and welcoming guests since 1991. Renowned for its Regency-inspired interiors, dedicated butler service and refined dining, the hotel combines British heritage with highly personalised hospitality. As an employer, it brings together professionals across accommodation, culinary arts, wellness and guest services, united by discretion, precision and an intuitive understanding of individual preferences. Its exacting service culture offers a distinctive setting for those who value craftsmanship, collaborative excellence and the art of creating memorable experiences for an international clientele.
The Lanesborough is seeking a service-driven Front Desk Host to create memorable guest experiences as a first and last point of contact. The role calls for professionalism, warmth, attention to detail, strong interpersonal and communication skills, and the ability to thrive in a fast-paced luxury environment; candidates must be flexible to work a 24-hour roster when required.
Qualifications
- Previous Front Office experience in a 4- or 5-star establishment is essential; experience in the luxury London market is preferred.
- Excellent command of English; a second language is preferred.
- Maintain immaculate grooming standards.
- Demonstrate drive for excellent customer service.
- Work on own initiative.
- Be available, flexible, and willing to work a 24-hour roster when required.
- Knowledge of the Opera system is preferred.
Skills
Experience
Previous Front Office experience in a 4- or 5-star establishment is essential; experience in the luxury London market is preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Season ticket loan; enhanced pension scheme; life insurance; complimentary dry cleaning; safety shoes; retail discounts around Victoria, Westminster, Whitehall and the Northbank area; complimentary meals on duty; Cycle to Work scheme; flu vaccinations; discounted chiropodist and massage treatments; sustainability initiatives; social and sports activities; Employee Assistance Programme (EAP); internal transfer and promotion opportunities; cross-departmental exposure; training with industry-leading providers; internal learning gateway; free access to an e-learning platform with job-specific training and personal growth courses; subsidised professional qualifications and certified training programmes; financial incentives through the Recommend-A-Friend scheme; award programmes with prizes; long-service awards; preferential room rates at The Lanesborough for employees and their families; 50% discount on food and beverage and Club & Spa treatments; social events; celebrations of personal milestones; retirement parties. Terms and conditions apply.
Culture
The Lanesborough’s workplace culture is rooted in the traditions of British hospitality, with an emphasis on discretion, meticulous attention to detail and highly personalised service. Within its distinguished London setting, collaboration across hotel teams and pride in professional craftsmanship underpin the seamless guest experience, reflecting an environment where exacting standards and thoughtful human connections go hand in hand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.