The Lanesborough Assistant Head of Sales

About The Lanesborough

The Lanesborough is one of London’s most distinguished luxury hotels, occupying a neoclassical landmark at Hyde Park Corner and welcoming guests since 1991. Renowned for its Regency-inspired interiors, dedicated butler service and refined dining, the hotel combines British heritage with highly personalised hospitality. As an employer, it brings together professionals across accommodation, culinary arts, wellness and guest services, united by discretion, precision and an intuitive understanding of individual preferences. Its exacting service culture offers a distinctive setting for those who value craftsmanship, collaborative excellence and the art of creating memorable experiences for an international clientele.

Role & Responsibilities

• Foster a friendly and pleasant environment for guests and employees, ensuring that recognition is central to service.
• Promote the hotel’s facilities and demonstrate confidence in discussing them.
• Maintain knowledge of The Oetker Collection and its properties.
• Develop new and existing business across assigned markets.
• Deliver the budget for assigned markets through sales and marketing actions and plans throughout the year.
• Review business and action plans throughout the year to ensure they remain appropriate to market conditions, market intelligence and benchmarking statistics.
• Conduct quarterly account reviews and follow up on lapsed business.
• Maintain accurate databases of accounts and travel agents, and organise regular mailings to promote tactical offers.

Qualifications

• Proven track record in a luxury establishment, including at least three years in a managerial Sales & Marketing position.
• Excellent written and spoken English; a second language is an asset.
• Immaculate grooming standards.
• Strong knowledge of Microsoft Office, Delphi and Opera.
• Ability to work under pressure and communicate effectively at all levels.
• Ability to work on own initiative.
• Eligible to live and work in the UK, with documented evidence required during recruitment.

Skills

Experience

At least three years in a managerial Sales & Marketing position within a luxury establishment.

Benefits

Season ticket loan; enhanced pension scheme; life insurance; complimentary dry cleaning; safety shoes; retail discounts in Victoria, Westminster, Whitehall and the Northbank area; complimentary meals on duty; Cycle to Work scheme; flu vaccinations; discounted chiropodist and massage treatments; sustainability initiatives; social and sports activities; internal transfer and promotion opportunities; cross-departmental exposure; training with industry-leading providers; internal learning gateway; free access to an e-learning platform offering job-specific training and personal growth courses; subsidised professional qualifications and certified training programmes; financial incentives through the Recommend-A-Friend scheme; award programmes with prizes; long-service awards; preferential room rates at The Lanesborough for employees and their families; 50% discount on food and beverage and Club & Spa treatments; social events; celebrations of important personal moments; retirement parties. Terms and conditions apply.

Culture

The Lanesborough’s workplace culture is rooted in the traditions of British hospitality, with an emphasis on discretion, meticulous attention to detail and highly personalised service. Within its distinguished London setting, collaboration across hotel teams and pride in professional craftsmanship underpin the seamless guest experience, reflecting an environment where exacting standards and thoughtful human connections go hand in hand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.