- Employment
- Full-time
- Seniority
- Entry-Level
- Posted
- Nov 11, 2026
About The Emory
The Emory is a Maybourne hotel in London’s Belgravia, overlooking Hyde Park. Its suites and studios occupy a building conceived by Richard Rogers, with interiors by several designers. The hotel combines accommodation with Jean-Georges Vongerichten’s abc kitchens and access to Surrenne Belgravia. Careers cover guest services, housekeeping, culinary work and supporting hotel functions, with some operations shared with neighboring The Berkeley.
The Wellbeing Club Receptionist welcomes members and guests, manages spa and fitness bookings, reception operations and member services, and supports sales, service standards and departmental budgets. This is a permanent, full-time role of 40 hours per week, working a five-days-on, two-days-off shift pattern.
Role & Responsibilities
- Welcome members and guests, check them in for facilities or appointments, and explain the facilities to first-time visitors.
- Book spa and fitness appointments in line with LQA and Forbes standards, prevent overbooking, and fill open appointment slots.
- Manage the booking diary to maximise occupancy and oversee agency bookings.
- Handle telephone and email enquiries about the Club and its services, and assist guests with local information, rates, rules and treatments.
- Check and maintain the cleanliness and upkeep of reception areas, including retail displays.
- Operate the till, complete end-of-day till readings and carry out associated administration.
- Organise members’ laundry service with the Spa Attendant.
- Hand lost property to Security and ensure it is logged.
- Maintain a strong emphasis on personal service, learn members’ preferred names and preferences, and understand membership inclusions.
- Be fully versed in book4time, knowcross and Peoplevine, and explain how to use the Peoplevine app to guests and members.
- Understand and consistently follow the LQA and Forbes standards applicable to the Club.
- Maintain client confidentiality and ensure the reception desk is staffed at all times.
- Greet clients appropriately and in line with Surrenne standards; handle complaints tactfully and efficiently, escalating them to Health Club Management when necessary.
- Leave the reception area clean before going off duty and provide a detailed handover to the next shift.
- Follow the rota and ensure changes are authorised by Surrenne management; remain flexible with shifts when reception cover is needed.
- Wear the correct uniform, maintain a neat presentation and high personal hygiene standards, and comply with Health and Hygiene regulations.
- Inform the Departmental Training Co-ordinator of training needs within the reception team and initiate training where necessary.
- Encourage and motivate colleagues.
- Identify opportunities to improve departmental profitability by controlling wastage and using utilities and resources economically.
- Help meet monthly budgets by upselling treatments, retailing products and promoting memberships; charge for cancelled appointments and no-show guests.
- Communicate effectively within the department and keep the Health Club Manager informed of problems or queries.
- Report problems and complaints to Surrenne Management.
- Attend departmental training sessions and meetings as required.
- Carry out other reasonable requests from senior management.
Qualifications
- Previous work experience in a luxury hotel environment.
- Applicants must be eligible to live and work in the UK and provide documented evidence of eligibility during recruitment.
Skills
Experience
Previous work experience in a luxury hotel environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Family-friendly policies, including enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; salary sacrifice; holiday trading; retail discount; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye-test vouchers and contributions towards glasses; mental health first aiders and a 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities; complimentary all-day dining in the colleague restaurant; Cycle to Work; wellbeing and social champions; volunteering opportunities; referral scheme with earnings of up to £1,500; colleague recognition and award programmes; colleague-of-the-month prizes; an additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay for the employee or their family; a hotel guest experience stay; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; and retirement functions. Terms and conditions apply to all benefits.
Culture
The Emory’s recruitment materials emphasize individual guest care, collaboration and attention to detail. Its service roles support a personal approach to the guest experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.