- Employment
- Full-time
- Seniority
- Supervisor
- Posted
- Nov 11, 2026
About The Emory
The Emory is a Maybourne hotel in London’s Belgravia, overlooking Hyde Park. Its suites and studios occupy a building conceived by Richard Rogers, with interiors by several designers. The hotel combines accommodation with Jean-Georges Vongerichten’s abc kitchens and access to Surrenne Belgravia. Careers cover guest services, housekeeping, culinary work and supporting hotel functions, with some operations shared with neighboring The Berkeley.
The Guest Services Supervisor will support reception operations, oversee smooth shifts, respond to guest complaints and help maintain service in line with LQA and Forbes standards at The Emory in London. Applicants should have experience in Reception or Guest Relations in a similar luxury hotel role and be eligible to live and work in the UK. This is a permanent, full-time position with 40 hours per week.
Role & Responsibilities
- Support Guest Services Management, with a primary focus on reception operations.
- Assist with handling and forwarding guest complaints.
- Ensure smooth daily operations.
- Promote awareness of hotel facilities among guests.
- Check all arrivals against the arrival report.
- Monitor no-shows and guests who were pre-registered the previous night, and contact the booker accordingly.
- Ensure maximum room revenue is processed.
- Help maintain excellent service standards in line with LQA and Forbes minimum requirements.
- Provide welcoming and accommodating service to guests.
- Manage the shift effectively through communication with relevant departments.
Qualifications
- Applicants must be eligible to live and work in the UK and provide documented evidence of eligibility during recruitment.
Experience
Previous experience in Reception or Guest Relations, including work in a similar role within a luxury hotel environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Family-friendly company policies, including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; salary sacrifice; holiday trading; retail discount; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; a dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary all-day dining in a colleague restaurant; Cycle to Work scheme; Wellbeing and Social Champions; volunteering opportunities; referral scheme with the opportunity to earn up to £1,500; colleague recognition and award programmes; colleague-of-the-month nominations; an additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay for the employee or family; a hotel guest-experience stay, including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
The Emory’s recruitment materials emphasize individual guest care, collaboration and attention to detail. Its service roles support a personal approach to the guest experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.