- Employment
- Full-time
- Seniority
- Entry-Level
- Posted
- Nov 11, 2026
About The Berkeley
The Berkeley is a Maybourne hotel on Wilton Place, between Knightsbridge and Belgravia in London. Its rooms, restaurants and bars bring together contemporary design and hospitality, with a rooftop pool and access to Surrenne Belgravia. Work at the hotel spans guest services, housekeeping, food and beverage, culinary and support roles. The property sits beside The Emory, with some advertised positions serving both hotels.
The Guest Services Agent delivers welcoming guest service, handles check-in and check-out, promotes hotel facilities, supports revenue through up-selling, coordinates with other departments and monitors room allocations and invoices. The permanent, full-time role is 40 hours per week, working 5 days with 2 days off.
Role & Responsibilities
- Provide a welcoming, accommodating service to all guests in line with departmental Standard Operating Procedures and hotel service standards.
- Perform check-in and check-out duties with a professional, helpful and friendly manner.
- Promote hotel services and facilities and maximise revenue by up-selling current promotions.
- Liaise with other departments to ensure effective communication and support.
- Monitor room allocations and process invoices at check-out.
- Maintain excellent service in line with LQA standards.
Qualifications
- Be an exceptional team player with a passion for delivering an outstanding guest experience.
- Be an excellent, confident communicator, able to interact effectively with guests and clients.
- Be adaptable, a fast learner and possess exceptional interpersonal and communication skills.
- Be able to work under pressure and demonstrate a professional, welcoming personality.
- Knowledge of Opera PMS is a plus.
- Applicants must be eligible to live and work in the UK and provide documented evidence during recruitment.
Skills
Experience
Previous experience as a Receptionist and in a similar role within a luxury hotel environment.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly policies including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; salary sacrifice; holiday trading; retail discount; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; mental health first aiders and a 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary all-day dining colleague restaurant; Cycle to Work scheme; Wellbeing and Social Champions; volunteering opportunities; referral scheme with awards up to £1,500; instant colleague recognition and award programme; colleague of the month awards; additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential room rates of £50 per overnight stay for colleagues or family across Maybourne; hotel guest experience stay including an overnight stay and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
The Berkeley’s recruitment materials value teamwork, attention to detail and considerate guest service. Staff work across departments, with some roles also supporting neighboring The Emory.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.