TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Play a central role on the sales floor to increase boutique sales and achieve objectives through performance-driven techniques, delivering memorable client experiences and services in-store
• Support colleagues and team members across the boutique whilst maintaining focus on individual sales KPIs
• Leverage an omnichannel mindset to ensure optimal client experience across all touchpoints
• Propose innovative ideas to develop sales initiatives including merchandising concepts, events, and product mix optimization
• Embody TAG Heuer's brand DNA as a passionate Brand Ambassador both in-store and at external events
• Achieve individual clienteling objectives including client outreaches, appointments, and sales conversions by leveraging all available tools
• Ensure qualitative client data collection and analysis to deliver personally relevant communications and capitalize on business growth opportunities
• Communicate brand heritage, DNA, technical specifications, and product advantages in an inspiring manner to build trust and long-lasting relationships
• Contribute to daily operational processes including inventory management, cash handling, security protocols, and store opening/closing procedures under boutique management supervision
• Utilize front and back-office tools (CEGID, Salesforce) competently and execute visual merchandising standards
• Coordinate after-sales operations and oversee watch servicing returns
• Apply rigorous standards regarding personal grooming, professional attitudes, and visual merchandising guidelines including window displays and product presentation
• Foster a positive, inclusive, and supportive work environment whilst maintaining store maintenance standards
• Ensure compliance with internal control policies and procedures

Qualifications

• Minimum 2 years' experience in a luxury retail environment
• Demonstrated knowledge of or passion for watches, lifestyle trends, emerging technologies, and sports
• Fluency in English; proficiency in a second language is advantageous
• Proven selling skills encompassing client discovery, product presentation, storytelling, upselling, objection handling, and sales closing techniques
• Solid understanding of sales KPIs including traffic, conversion rates, volume and value sales, average selling price, and sales mix
• Knowledge of client development and clienteling KPIs
• Proficiency with digital tools and retail systems
• Familiarity with luxury brand DNA, brand heritage, and collections
• Competence with front and back-office retail tools and procedures
• Client-centric mindset with focus on recruiting new clients and nurturing long-term relationships
• Excellent interpersonal and communication skills with an open-minded, collaborative approach
• Self-motivated, energetic, action and results-oriented disposition
• Ability to work effectively and independently in fast-paced, dynamic environments
• Adaptability to change with flexibility and ability to propose innovative solutions
• Strong team spirit combined with high integrity and transparency
• Exceptional personal presentation and ability to represent the maison in and outside the store
• Digital literacy, quick learning capacity, and attention to detail

Skills

Experience

Minimum 2 years' experience in a luxury retail environment, with demonstrated expertise in client-facing sales roles, product knowledge, and retail operations. Beginner-level entry criteria, though prior luxury retail experience is essential.

Education

No formal educational qualification specified; luxury retail experience prioritized over academic credentials.

Workplace

Compensation

The base compensation for this position is GBP 27,000 per annum.

Benefits

25 days annual leave plus bank holidays; 8% monthly pension contribution; private health insurance; critical illness and life cover; company car; 24/7 access to employee assistance programme; tailor-made onboarding program; career and development opportunities within the LVMH Group including internal training, mentoring, and international mobility; exclusive discounts on selected LVMH products.

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.