- Employment
- Part-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is seeking a part-time Sales Consultant for 16 hours per week in Cardiff to deliver exceptional service, create lasting customer relationships and achieve individual and team sales goals. The role combines product storytelling and digital tools with a collaborative approach to maintaining an inviting store environment.
Role & Responsibilities
- Deliver outstanding customer service and create emotional connections through storytelling.
- Build trust and lasting customer relationships, promoting loyalty programmes.
- Achieve individual and team sales goals and take accountability for results.
- Collaborate with the team to maintain a welcoming, organised store environment.
- Keep product knowledge current and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury, or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, proven customer service skills and a personable approach that builds trust.
- Curious, empathetic, results-driven team player with a commercial mindset.
- Digital confidence and comfort using retail technology.
- Confidence expressing individuality and bringing creative ideas to the team.
Skills
Workplace
The successful candidate will be located in Cardiff, Wales, UK.
Benefits
Monthly bonus scheme; 60% staff discount off RRP from the first day; 30% off RRP on Swarovski Created Diamonds; enhanced annual holiday entitlement; one paid volunteering day each year; food and refreshments in store during shifts; staff referral bonus of up to £250; Jubilee Awards for service milestones; annual achievement awards; season ticket loan; online benefits platform with retail, hospitality and entertainment discounts; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Customer Experience Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.