- Location
- Basingstoke England UK
- Employment
- Part-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
The Sales Consultant delivers memorable customer experiences, builds lasting relationships, promotes loyalty programmes and achieves individual and team sales goals at Swarovski in Basingstoke. This is a 12-hour-per-week part-time maternity cover role, with a monthly bonus scheme and a range of staff benefits.
Role & Responsibilities
- Deliver outstanding customer service and create emotional connections through storytelling.
- Build trust and lasting customer relationships while promoting loyalty programmes.
- Achieve individual and team sales goals and take accountability for results.
- Collaborate with the team to create a welcoming, organised store environment.
- Maintain up-to-date product knowledge and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury or lifestyle brands.
- Experience in a multicultural retail environment.
- Excellent, proven customer service skills and a personable manner that builds trust.
- Curiosity, empathy, a results-driven approach, strong teamwork and a commercial mindset.
- Digital aptitude and comfort using retail technology.
- Confidence expressing individuality and bringing creative ideas to the team.
Skills
Workplace
The successful candidate will be located in Basingstoke, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
Monthly bonus scheme; 60% off the RRP on staff purchases, starting on the first day; 30% off the RRP on Swarovski Created Diamonds; enhanced annual holiday entitlement; one paid volunteering day each year; food and refreshments provided in store during shifts; staff referral bonus of up to £250; Jubilee Awards for service milestones; annual achievement awards; season ticket loan; access to an online benefits platform with retail, hospitality and entertainment discounts; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Associate», «Client Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.