- Employment
- Part-time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Nov 3, 2026
About Swarovski
Swarovski began cutting crystal in Wattens, Austria, in 1895. Today its work spans crystal production, jewelry design and retail. The house also supplies crystals to designers working in fashion and couture.
Swarovski is hiring a Sales Consultant in Gateshead for a part-time, fixed-term role of 8 hours per week. The role focuses on customer service, brand storytelling, sales targets, customer relationships and maintaining an organized store environment.
Role & Responsibilities
- Deliver outstanding customer service and create emotional connections through storytelling.
- Build trust and lasting customer relationships and promote loyalty programs.
- Achieve individual and team sales goals and take accountability for results.
- Collaborate with the team to maintain a welcoming, organized store environment.
- Maintain up-to-date product knowledge and use digital tools to enhance the customer experience.
Qualifications
- Passion for fashion, luxury, or lifestyle brands.
- Experience in a multicultural retail environment.
- Proven excellent customer service skills and a personable approach that builds trust.
- Curious, empathetic, results-driven team player with a commercial mindset.
- Digital savvy and comfortable using retail technology.
- Confidence in expressing individuality and contributing creative ideas to the team.
Skills
Experience
Experience in a multicultural retail environment.
Workplace
This position is based in Gateshead, England, UK, within easy reach of Newcastle upon Tyne.
Explore jobs in England or in the UK.
Benefits
Monthly bonus scheme; 60% staff discount off RRP from the first day; 30% discount off RRP on Swarovski Created Diamonds; enhanced annual holiday entitlement; one paid volunteering day each year; food and refreshments provided in store during shifts; staff referral bonus up to £250; Jubilee Awards for service milestones; annual achievement awards; season ticket loan; access to an online benefits platform with retail, hospitality and entertainment discounts; career development opportunities.
Culture
Product knowledge is part of the sales role. Advisors explain how cut and color affect a crystal and help clients distinguish the crystal collections from Swarovski Created Diamonds.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swarovski, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Consultant», «Retail Sales Associate», «Client Advisor», «Retail Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.