- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Oct 29, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a permanent, full-time Operations Manager in Edinburgh to lead cash, stock and back-of-house operations at its newest flagship. The role oversees operational compliance, team development, stock and cash processes, scheduling and resource planning, supporting an exceptional customer experience.
Role & Responsibilities
- Oversee daily cash and stock operations, ensuring compliance with SEPHORA policies and procedures.
- Drive operational efficiency through high standards of replenishment, cleanliness, organisation and visual presentation.
- Manage stockroom layout and workflow to optimise space, speed and productivity.
- Lead delivery processes to meet timing, accuracy and productivity targets.
- Direct cash desk operations, ensuring accuracy, security, compliance and smooth daily transactions.
- Facilitate cash-management procedures, conduct audits and resolve discrepancies promptly.
- Maintain optimal stock levels to prevent shortages and support commercial performance.
- Ensure compliance across cash handling, returns, safety and operational guidelines.
- Promote safe working practices and maintain a secure, hazard-free environment for teams and customers.
- Lead and develop operational and cash desk teams through ongoing training, coaching and performance feedback.
- Ensure effective use of SEPHORA digital tools to enhance efficiency and support personalised service.
- Manage Beauty Advisor performance, set goals and support leadership development.
- Create efficient staff schedules, rotas and daily plans that balance business needs with team wellbeing.
- Partner with the Store Director and Customer Experience Manager on employee relations, payroll and resource planning.
- Work with Recruitment to attract and onboard talent for operational roles.
- Support customer experience by resolving challenges quickly and ensuring operational readiness for exceptional service.
Qualifications
- Proven leadership experience in retail operations, with strong cash and stock management expertise.
- Strong organisational and time-management skills, with the ability to prioritise in a fast-paced environment.
- Customer-focused approach and confidence handling complex situations and resolving issues.
- Experience using digital tools to enhance operational efficiency.
- Strong analytical skills and the ability to interpret KPIs and drive performance improvements.
- Excellent communication and interpersonal skills to lead and motivate diverse operational teams.
- Experience navigating employee relations processes when required.
- Flexibility to work evenings, weekends and peak trading periods as needed.
Skills
Experience
Minimum 5 years
Workplace
The role is situated in Edinburgh, Scotland, UK.
Explore jobs in Scotland or in the UK.
Benefits
SEPHORA University product, customer care and development training; role- and location-specific allowances, including shoes and lunch; annual salary reviews based on performance and company results; performance-based commission tied to collective store success; employee discount across beauty brands; paid birthday day off; access to a perks and wellbeing platform with discounts and wellness support; generous holiday allowance and the option to buy extra days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Manager», «Retail Operations Lead», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.