Rimowa Client Advisor
- Location
- ManchesterNorth WestUK
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 14, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA Client Advisor role at Selfridges Manchester. Luxury retail sales and customer service position in the UK.
Role & Responsibilities
- Welcome clients and establish a welcoming retail environment, including beverage service
- Assess client needs through consultative questioning and deliver personalized product recommendations
- Present RIMOWA product collections with expert brand knowledge, heritage context, and technical specifications
- Execute cross-selling and upselling opportunities while demonstrating deep product expertise
- Manage point-of-sale transactions using CEGID POS systems and maintain accurate cashiering procedures
- Conduct inventory assessments and suggest alternatives based on stock availability
- Collect and maintain accurate customer data within the R-Client App CRM system
- Welcome service clients, evaluate repair requests, communicate timelines, and perform minor repairs using RMS systems
- Maintain store organization, cleanliness, and visual merchandising standards in accordance with RIMOWA guidelines
- Provide concierge-level service by offering recommendations for local dining, events, cultural attractions, and accommodations
Qualifications
- Minimum 3 years of professional retail, hospitality, or customer service experience
- Demonstrated experience with luxury products or premium services
- Fluent in English with strong written and verbal communication skills
- Proficiency with CEGID, RMS, CRM platforms, Microsoft Excel, Word, PowerPoint, and Outlook
- Strong knowledge of visual merchandising guidelines and retail inventory management
- Comprehensive understanding of RIMOWA brand heritage, product portfolio, market positioning, and core values
- Ability to manage customer queues and maintain optimal store traffic flow
Skills
Experience
Minimum 3 years of professional experience in retail, gastronomy, or customer service environments. Prior experience with luxury products or premium services is highly advantageous.
Education
Secondary education or equivalent; formal retail training or customer service certification is beneficial but not required.
Workplace
The successful candidate will be located in Manchester, North West, UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Brand Ambassador», «Sales Associate», «Store Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.