- Employment
- Full-time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- 22, 2026
About Rimowa
Founded in Cologne in 1898, Rimowa stands as a benchmark of modern luxury travel, renowned for its iconic grooved aluminum suitcases and uncompromising German engineering. As an employer, the Maison offers a distinctive environment where heritage craftsmanship, industrial precision, design innovation, and elevated client experience converge. Part of the LVMH Group, Rimowa provides opportunities across product development, manufacturing, retail, digital, marketing, and corporate functions within an international culture shaped by excellence and forward movement. The brand seeks individuals who value quality, creativity, resilience, and meticulous execution, inviting them to contribute to objects designed not merely to accompany journeys, but to define them.
RIMOWA is seeking a Client Advisor for its Selfridges store in London. The permanent, full-time role represents the brand, delivers world-class client service, builds lasting relationships and drives profitable sales while supporting visual merchandising and stock management.
Role & Responsibilities
- Build and maintain loyal client relationships to maximise profitable sales.
- Represent the brand with enthusiasm and pride, embody its image and DNA for customers and the store team, and model its dress code and appearance guidelines.
- Maintain store standards in line with visual merchandising guidelines and deliver world-class customer service.
- Welcome clients, help them feel comfortable, and educate them about the brand.
- Build rapport with clients, advise them on suitable products, and support their product selection.
- Recommend complementary products, share product knowledge, drive sales, and achieve targets.
- Process sales confidently and professionally while maintaining client relationships.
- Collect and organise client CRM details, develop the client book, and follow up personally with clients.
- Keep product knowledge current by following trends, participating in store training, learning about product lines, researching product information, and staying familiar with competitors.
- Support stock control and management in line with management direction, and handle stock correctly.
- Stay current with retail market trends.
- Assist with client requests, including repairs, special orders, and returns.
- Adhere to company policies and procedures.
- Maintain exemplary housekeeping standards and personal grooming.
Qualifications
- Passion for service, lifestyle, travel destinations, retail, and sales.
- Commitment to achieving and exceeding targets while focusing on client needs and experience.
- Proactive and positive attitude.
- Excellent personal presentation.
- Understanding of retail KPIs.
- Fluent English is essential; additional languages are an advantage.
Skills
Experience
Minimum 3 years
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Rimowa fosters a workplace culture rooted in German engineering, precision craftsmanship, and a forward-looking spirit of innovation. As a global luxury house, it values collaboration, attention to detail, and entrepreneurial thinking, offering teams an environment where heritage and modern design come together to shape exceptional travel experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Consultant», «Retail Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.