- Employment
- Full-time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Senior Client Advisor delivers an exceptional Prada client experience, builds and develops a client portfolio, and achieves individual and team sales objectives. The role combines proactive clienteling, accurate CRM management, product and brand expertise, omnichannel engagement, cross-category selling and support for daily store operations.
Role & Responsibilities
- Place the client at the centre of every interaction and deliver an exceptional luxury experience.
- Achieve individual sales and KPI targets while contributing to store success.
- Build and develop a personal client portfolio through proactive clienteling.
- Capture and maintain accurate CRM information to support client development.
- Develop and retain clients through appointments, follow-up and personalised outreach.
- Identify opportunities to acquire new clients and VICs.
- Demonstrate excellent knowledge of products, brand history, culture and DNA.
- Promote cross-category selling to maximise client satisfaction and business performance.
- Use digital and omnichannel tools to provide a seamless luxury experience.
- Support daily operations and collaborate with Front and Back of House teams.
- Ensure compliance with company procedures and operational guidelines.
- Foster open communication and contribute to a positive, inclusive team environment.
- Deliver a memorable luxury customer experience by discovering clients’ needs and expectations, building meaningful relationships and acting as a Brand Ambassador.
- Convey and promote Prada’s philosophy and values, guiding clients into the world of Prada.
- Develop the client portfolio, achieve individual and team objectives, and deliver excellence across all client journey touchpoints.
Qualifications
- Previous experience in a luxury or premium retail environment.
- Strong customer service and interpersonal skills.
- Passion for luxury retail and client experience.
- Curiosity and interest in luxury, fashion, art and design.
- Ability to develop long-lasting client relationships.
- Commercial mindset and results orientation.
- Excellent communication skills.
- Fluency in English; other languages are desirable.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Retail Advisor», «Senior Client Consultant», «Senior Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.