Prada In-Store Operations Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Prada is seeking an In-Store Operations Manager in London to lead back-of-house operations, stock management, team development, financial processes, store systems, and health and safety, while coordinating closely with front-of-house teams and the Store Director. The role also oversees e-commerce and repairs, supplier relationships, maintenance, and operational compliance.

Role & Responsibilities

• Oversee and streamline operational processes to coordinate front- and back-of-house teams and improve efficiency and teamwork in daily operations.
• Keep team members informed of operational activities, changes, and processes; serve as the in-store contact for operations queries and provide ongoing support.
• Ensure operational coverage is aligned with changing business demands.
• Submit accurate standards reporting to headquarters each month.
• Administer the EVO digital time and absence management platform in collaboration with the Store Director.
• Ensure effective operation of the in-store radio system and facilitate communication between front- and back-of-house teams.
• Manage refreshment and catering orders for client-facing store activities.
• Lead and develop the stock team, including stock controllers and runners; conduct monthly team meetings and one-to-ones, and provide feedback, support, and development.
• Oversee stock handling, protection, and organisation, including storage, preparation, and movement of merchandise to the shop floor.
• Ensure returns, transfers, uniform orders, gifting, press samples, tailoring, dry-cleaning, and returns processing comply with company guidelines.
• Oversee monthly cycle counts, negative stock reporting, and proactive inventory planning in line with business objectives.
• Monitor back-of-house operational KPIs, including cycle counts, e-commerce dispatch speed, refusal rates, and outbound dispatch speed, and work with stock controllers to optimise performance.
• Oversee e-commerce activities and coordinate stock team and e-commerce operations.
• Track VIC orders with the front-of-house team to support the customer journey and service excellence.
• Monitor repair processes, tracking and following up regularly in collaboration with stock and client advisor teams; follow up weekly on outstanding repairs and drive process efficiency to enhance the client experience.
• Manage and track exports with stock controllers.
• Oversee packaging and stationery inventory and maintain stock levels with support from the stock team.
• Work with the Store Director to analyse, monitor, and manage the store’s P&L.
• Oversee Xstore POS functionality and operations, ensuring integration with financial processes and accurate reporting.
• Conduct daily banking reconciliations, monitor petty cash flow, and manage monthly reporting to the finance team.
• Manage third-party supplier relationships and processes, including tailors and couriers, and oversee related costs with the Store Director.
• Monitor and report financial activity through Xstore, ensuring timely and accurate financial tracking.
• Act as the main IT contact for system issues and projects, helping team members resolve challenges promptly.
• Conduct weekly health and safety checks, including fire alarm and ladder checks, to ensure compliance with standards.
• Oversee health and safety training for new starters and coordinate training initiatives with the security team.
• Manage store maintenance, including upkeep, incident reporting, and monthly compliance updates with head office teams.
• Coordinate cleaning schedules and ad hoc maintenance with third-party suppliers and resolve issues efficiently.
• Ensure company guidelines on communication and documentation are followed in cases of theft.

Qualifications

• Similar experience in a previous position.
• Ability to execute operational procedures accurately and efficiently.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and manage time effectively.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.

Skills

Experience

Similar experience in a previous position

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.