- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- 16, 2026
About Penhaligon's
Penhaligon's, a distinguished name in the realm of luxury fragrances, is renowned for its rich heritage and commitment to craftsmanship. As part of the Puig conglomerate, Penhaligon's benefits from the expansive resources and innovative spirit of a leading global fashion and fragrance powerhouse. The brand is dedicated to creating unique and captivating scents that embody elegance and sophistication.
Penhaligon’s is seeking a full-time Retail Team Leader for its Regent Street store in London, working 37.5 hours per week on a permanent basis. The role supports store operations, sales performance, customer experience and team development, and assumes responsibility for the store in the Store Manager’s absence.
Role & Responsibilities
- Support the management team with the day-to-day running of the Regent Street store.
- Take responsibility for the store and team in the Store Manager’s absence.
- Motivate team members to achieve sales and productivity goals.
- Ensure Fragrance Consultants deliver the highest level of customer service.
- Analyse sales reports and data to understand business needs and identify opportunities.
- Assist with managing the client database and use client information to increase sales and strengthen customer relationships.
- Resolve customer queries and complaints quickly and effectively.
- Support the training, coaching and development of team members.
- Execute cash-control procedures, including bank deposits, safe funds and petty cash.
- Collaborate with the Store Manager on staffing, risk management, security, cash controls and inventory management.
- Support visual merchandising directives and maintain exceptional store standards.
- Represent Penhaligon’s through engaging fragrance consultations and memorable storytelling.
Qualifications
- Previous experience in a niche fragrance, beauty, premium or luxury retail environment.
- Previous experience as a Team Leader, Supervisor, Key Holder or Senior Sales/Fragrance Consultant is advantageous.
- Proven ability to deliver excellent customer service.
- Passion for fragrance and creating memorable, personalised customer experiences.
- Strong communication and interpersonal skills.
- Highly organised, with the ability to prioritise effectively in a busy retail environment.
- Commercial mindset and motivation to achieve sales targets.
- Confidence to motivate and support others, leading by example on the shop floor.
- Ability to work independently and as a collaborative, supportive team member.
- Professional, confident and enthusiastic approach to every customer interaction.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Entrepreneurial, creative and welcoming work culture; learning and development opportunities; opportunities to grow within an international company; competitive compensation and benefits package.
Culture
Penhaligon's fosters a culture of innovation and excellence, where creativity and individuality are celebrated. The team is passionate about delivering exceptional products and experiences, and employees are encouraged to contribute their unique perspectives and talents.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Penhaligon's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Team Leader», «Store Team Leader», «Senior Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.