- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Yachting, Aviation & Luxury Mobility
- Posted
- Oct 30, 2026
About NetJets
Founded in 1964 and part of Berkshire Hathaway since 1998, NetJets is a leader in private aviation, renowned for pioneering fractional aircraft ownership. Serving a discerning international clientele, the company combines personalised service with a rigorous commitment to safety and operational excellence. As an employer, NetJets brings together pilots, maintenance specialists, operations professionals and client service teams, whose expertise underpins every journey. Its working environment places a premium on precision, discretion and collaboration, offering careers at the intersection of aviation and luxury service. For professionals drawn to exacting standards, NetJets represents an opportunity to contribute to a highly specialised, service-led business.
The Associate Charter Services Consultant supports the sales team with booking and managing charter reservations for new and existing clients, building relationships with high-net-worth individuals and delivering high-level customer service. The role includes prospecting, developing charter solutions, maintaining sales data and partner relationships, and reporting on sales activity.
Role & Responsibilities
- Research qualified prospects and help arrange qualified appointments for EJM Europe management.
- Learn to handle inbound requests and direct marketing campaigns, assess prospective customers’ interest, send relevant marketing materials, and maintain periodic phone contact.
- Help develop charter solutions using the EJM Europe fleet to meet client requirements.
- Shadow senior consultants to learn the full charter-trip lifecycle, from initial sale through post-flight.
- Provide seamless customer service, build rapport, and drive customer retention.
- Develop relationships with brokers and other partners to maintain high service standards.
- Maintain the sales database by adding contact details, recording account histories after sales meetings, and checking for incomplete information to keep it accurate and current for direct mail, prospect contact, and lead-source tracking.
- Coordinate with NetJets Europe SCs and Sales Executives to identify prospects in the NetJets database and ensure the sales team is aware of opportunities involving EJM Europe prospects and owners.
- Provide timely weekly and monthly reports on charter sales activities and results.
- Attend training sessions to learn the nuances of the air charter industry.
- Perform other duties within the same professional career that are related or functionally linked.
Qualifications
- A university degree in Business, Marketing, Communications, or a similar discipline is preferred.
- Experience in a customer-facing role is preferred, ideally in the luxury sector.
- Willingness to learn and undertake training and mentorship.
- Demonstrable passion for a sales career.
- Strong verbal and written communication skills, with the ability to convey EJM services.
- Customer-service orientation and the ability to build rapport, with a focus on customer satisfaction.
- Critical-thinking and problem-solving skills.
- Basic understanding of selling techniques, with the ability to handle customer objections and turn them into sales opportunities.
- Ability to prioritize workload to meet sales goals.
- Resilience and the ability to handle rejection while remaining motivated.
- Fluency in written and spoken Business English; additional languages are an advantage.
- Proficiency in MS Office; familiarity with CRM tools is preferred.
Skills
Experience
0–2 years of experience; customer-facing experience preferred, ideally in the luxury sector.
Education
Bachelor’s degree in Business or Marketing; a university degree in Business, Marketing, Communications, or a similar discipline is preferred.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
NetJets’ workplace culture is shaped by the exacting demands of private aviation, with safety, operational precision and discreet, personalised service at its core. Its environment calls for close collaboration among flight crews, operations teams and client-facing professionals, combining technical expertise with the responsiveness expected by a discerning international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NetJets, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Charter Sales Consultant», «Charter Services Associate», «Air Charter Consultant», «Charter Client Services Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.