NET-A-PORTER Sales and Customer Care Consultant
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Selective Retailing & Department Stores
- Posted
- Sept 30, 2026
NET-A-PORTER seeks Sales and Customer Care Consultant in Charlton, UK. Hybrid role combining customer service excellence with sales support for discerning luxury clientele.
Role & Responsibilities
- Deliver exceptional customer service aligned with NET-A-PORTER's luxury brand standards
- Support sales initiatives whilst resolving customer inquiries and concerns
- Engage with clients across multiple communication channels
- Maintain detailed customer records and assist with order processing
- Identify opportunities to enhance customer satisfaction and retention
Qualifications
- Proven experience in luxury retail or hospitality customer service
- Excellent communication and interpersonal skills
- Ability to remain composed under pressure and manage multiple inquiries
- Familiarity with CRM systems and customer databases
- Commitment to delivering consistently high-quality service
Skills
Experience
Associate-level experience in customer service, retail, or hospitality sectors is essential. Candidates should demonstrate a track record of delivering premium service experiences and managing customer relationships effectively.
Education
Secondary education required; further education or professional qualifications in customer service, retail management, or related disciplines are advantageous.
Workplace
The role is situated in Charlton, England, UK — conveniently close to London.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Service Representative», «Sales Support Associate», «Client Care Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.