NET-A-PORTER Personal Shopping Operations Coordinator

About NET-A-PORTER

Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.

Role & Responsibilities

• Resolve daily operational issues including order discrepancies, returns, and stock problems, ensuring prompt resolution through inter-departmental liaison
• Process orders, pre-orders, and reservations for Personal Shoppers with accuracy and efficiency
• Serve as primary point of contact for client inquiries, providing proactive assistance with orders, returns, reservations, and product questions
• Create bespoke client edits featuring curated product selections, detailed descriptions, and pricing tailored to individual client preferences and purchase history
• Maintain and update customer records and profiles to enable personalized service delivery
• Monitor client engagement levels and adjust follow-up communications based on response patterns and buying behavior
• Arrange samples and stock for client style suites and coordinate consignment deliveries to key clients
• Provide backup client management support when Personal Shoppers are on leave or absent
• Assist with event setup, execution, and coordination; travel to client-facing activations as required
• Escalate client complaints to Personal Shopping Managers when necessary

Qualifications

• Proven experience in client-facing, sales, or operations roles within luxury retail or fashion
• Demonstrated commitment to exceptional customer service with ability to anticipate and exceed client needs
• Proficiency in Microsoft Office suite with advanced PowerPoint skills; InDesign experience is advantageous
• Excellent written and verbal communication abilities across multiple channels
• Strong multitasking capability under pressure with meticulous attention to detail
• Ability to build and maintain effective relationships across internal teams and with external clients

Skills

Experience

Entry-level to junior experience in luxury retail, fashion client services, or operations support roles.

Education

No specific educational qualifications mandated; fashion retail or hospitality experience is preferred.

Workplace

Benefits

Competitive pension plan with employer contribution; staff discount and exclusive sales access; private healthcare for employee and family; flexible working arrangements; employee discount portal featuring entertainment and leisure benefits; supportive and collaborative team environment.

Culture

NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.