- Employment
- Full-time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Selective Retailing & Department Stores
- Posted
- 21, 2026
About NET-A-PORTER
Founded in 2000, NET-A-PORTER helped redefine luxury retail through a distinctive combination of curated fashion, editorial storytelling and digital innovation. As an employer, it brings together expertise across buying, technology, creative production, marketing, logistics and client service, connecting fashion sensibility with the precision of global e-commerce. Its international reach offers a setting for professionals drawn to both established maisons and emerging designers. Employees contribute to a customer experience shaped by product discovery, compelling content and attentive service. For talent seeking a career at the intersection of luxury and technology, NET-A-PORTER represents a distinctive environment within the evolving digital fashion landscape.
NET-A-PORTER is seeking a Personal Shopping Operations Assistant for its Westfield office in Shepherd’s Bush, London, reporting to the Personal Shopping Assistant Manager. The role supports end-to-end client service, sales activity and stock requests, including order resolution, bespoke client edits, customer records and events; the position is hybrid and full-time.
Role & Responsibilities
- Resolve daily order issues, returns and stock discrepancies.
- Support Personal Shoppers by processing orders, pre-orders and reservations accurately and efficiently.
- Act as a proactive, solution-driven client contact, providing timely assistance with orders, returns, reservations and product queries.
- Liaise with relevant departments to resolve issues promptly and follow up through to completion.
- Escalate complaints to Personal Shopping Managers when necessary.
- Help create bespoke client edits featuring product images, detailed descriptions and pricing, tailored to clients’ tastes, preferences and purchase history.
- Monitor client responses and adapt follow-up according to engagement, preferences and buying history.
- Explain the benefits of the service to unengaged customers and support planned client follow-up.
- Create customer profiles to enable more personalised service.
- Maintain and update customer lists and records, ensuring data accuracy and currency.
- Look after a Personal Shopper’s customers during their holiday or absence.
- Arrange samples and stock for client style suites.
- Organise and check stock for consignment deliveries to key customers.
- Assist with event set-up, participation and take-down.
- Travel on request to support client-facing activations.
Qualifications
- Be flexible, positive and a proactive team player who thrives in a fast-paced, collaborative environment.
- Proven experience in client-facing or sales/operations roles, with a record of achieving results and enthusiasm for fashion and styling.
- Manage multiple priorities under pressure, meet tight deadlines and maintain attention to detail.
- Demonstrate a commitment to exceptional customer service, supporting clients and internal teams, anticipating needs and delivering solutions.
- Possess exceptional communication skills and the ability to influence and build strong relationships across teams.
- Be proficient in Microsoft Office, with strong PowerPoint skills; experience with InDesign is a plus.
Skills
Experience
Proven experience in client-facing or sales/operations roles.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Contributory pension; discounts through a benefits portal, including theme park and cinema tickets; staff discount and exclusive staff sales; private healthcare for the employee and their family; flexible working; supportive team environment.
Culture
NET-A-PORTER’s workplace culture brings together luxury fashion expertise, editorial creativity and a digital-first mindset, with a strong focus on the customer experience. Its environment encourages collaboration across buying, content, technology and client service, combining meticulous attention to detail with the responsiveness of global e-commerce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like NET-A-PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopping Coordinator», «Personal Shopping Support Associate», «Client Services Operations Assistant», «Personal Shopper Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.