- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Selective Retailing & Department Stores
- Posted
- 26, 2026
About MR PORTER
Launched in 2011, MR PORTER is a leading online destination for luxury menswear, distinguished by its curated designer collections, authoritative editorial voice and attentive customer service. Bringing together fashion, lifestyle and digital retail, the brand offers a distinctive professional environment where taste, commercial insight and technological expertise intersect. Career opportunities span buying, editorial, creative production, technology, marketing and customer care, reflecting the breadth of its international operations. For professionals drawn to the evolution of modern luxury, MR PORTER offers the opportunity to contribute to a globally recognised retail platform that combines sartorial knowledge with a sophisticated approach to online shopping.
MR PORTER is hiring a Personal Shopping Operations Associate for its Westfield office in Shepherd’s Bush, reporting to the Personal Shopping Manager. The role supports end-to-end client service, Personal Shopper sales activity, customer records, stock requests and events; it is a fixed-term contract with hybrid working, four days per week in the office.
Role & Responsibilities
- Resolve daily order issues, returns and stock discrepancies.
- Support Personal Shoppers by accurately and efficiently processing orders, pre-orders and reservations.
- Serve as a proactive, solution-driven client contact, providing timely assistance with orders, returns, reservations and product queries.
- Liaise with relevant departments to resolve issues promptly and follow up until completion.
- Escalate complaints to Personal Shopping Managers when necessary.
- Create bespoke client edits with product images, detailed descriptions and pricing, tailored to clients’ tastes, preferences and purchase histories.
- Monitor client responses and adapt follow-up to engagement levels, preferences and buying history.
- Explain service benefits to unengaged customers and support planned client follow-up by Personal Shoppers.
- Create customer profiles to enable more personalised service.
- Maintain and update customer lists and records, ensuring data accuracy and currency.
- Look after a Personal Shopper’s customers during the shopper’s holidays or absences.
- Arrange samples and stock for client style suites.
- Organise and check stock for consignment deliveries to key customers.
- Assist with event setup, participation and breakdown.
- Travel on request to support client-facing activations.
Qualifications
- Proven experience in client-facing, sales or operations roles, with a record of achieving results and genuine enthusiasm for fashion and styling.
- Flexibility, a positive attitude and a proactive team-player approach in a fast-paced, collaborative environment.
- Ability to manage multiple priorities under pressure, meet tight deadlines and maintain attention to detail.
- Commitment to exceptional customer service, anticipating needs and delivering solutions for clients and internal teams.
- Exceptional communication skills and the ability to influence and build strong relationships across teams.
- Proficiency in Microsoft Office, with strong PowerPoint skills; InDesign experience is a plus.
Skills
Experience
Proven experience in client-facing, sales or operations roles.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Pension with contributions from the employee and company; discount portal offering deals on items such as theme park and cinema tickets; staff discount and exclusive staff sales; medical, dental and vision insurance; hybrid working with four days per week in the office; supportive team environment.
Culture
MR PORTER brings together luxury menswear expertise, editorial creativity and digital innovation, with collaboration across buying, content, technology and customer experience at the heart of its work. Its workplace culture combines a discerning eye for style with a service-focused mindset, placing value on attention to detail, specialist knowledge and a shared commitment to an exceptional online shopping experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MR PORTER, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Personal Shopping Coordinator», «Client Services Associate», «Personal Shopping Assistant», «Personal Shopping Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.