Alexander McQueen Client Advisor

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Deliver an exceptional client experience by greeting, listening to and assisting clients, anticipating their needs, and demonstrating strong knowledge of products and McQueen’s history and heritage.
• Identify cross-selling opportunities across all product categories available in the store.
• Recruit, maintain and develop client relationships through a tailored approach, using CRM and digital tools to strengthen client loyalty.
• Participate in department or store clienteling initiatives to strengthen client loyalty.
• Engage clients in conversation about fashion trends and developments in the luxury market, demonstrating passion for fashion and luxury products.
• Exceed individual financial targets and maximise personal sales performance, contributing to the store’s success.
• Communicate openly and constructively with team members, collaborate on solutions and promote a positive working environment aligned with the House Code of Behaviours.
• Maintain a continuous learning mindset by actively seeking and embracing feedback from colleagues and management.
• Maintain shop-floor standards and appropriate product levels on the sales floor in line with House policies and procedures, using the training resources provided by the Company.
• Follow Company grooming standards and policies in line with McQueen standards.
• Comply with Company procedures and guidelines for visual merchandising, operations, stock procedures, cash handling, inventory, logistics and head-office reporting, ensuring policies and procedures are proactively implemented.

Qualifications

• Demonstrate the desired McQueen behaviours.
• Proven experience in a similar role within fashion retail or a customer service-related field.
• Proven ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends and news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and entrepreneurial spirit.
• Ability to work in a fast-moving, dynamic environment.
• Luxury product knowledge and a keen interest in fashion trends, the luxury market and social media.
• Ability to use digital retail tools and CRM.
• Ability to remain mobile for extended periods.

Skills

Experience

Proven experience in a similar role within fashion retail or a customer service-related field.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.