Max Mara Retail Associate
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sept 30, 2026
About Max Mara
Founded in 1951 by Achille Maramotti in Reggio Emilia, Max Mara is an Italian luxury house distinguished by its refined tailoring, celebrated coats and modern approach to womenswear. Combining sartorial tradition with industrial expertise, the family-owned brand has built an international presence rooted in quality, functionality and enduring elegance. As an employer, Max Mara brings together creative, technical and commercial disciplines, with career paths spanning design, product development, retail and corporate functions. Its distinctive heritage and global reach offer a professional setting where attention to detail, an understanding of contemporary women’s lives and a consistent expression of brand identity are central.
Max Mara seeks a part-time Client Advisor for weekend retail work at Harrods London. Luxury retail experience and conversational English required.
Role & Responsibilities
- Assist customers in accordance with Max Mara brand philosophy, service standards, and quality benchmarks
- Develop and maintain strong client relationships to drive repeat business and brand loyalty
- Pursue store-specific objectives assigned by the Store Manager to contribute to overall store performance goals
- Manage clientele activities and build a personal customer base
- Ensure merchandise is properly displayed, organized, and maintained to brand standards
- Maintain and update professional and technical knowledge of product offerings and brand heritage
- Deliver consistent, professional service to achieve high customer satisfaction levels
- Address customer queries and complaints with professionalism and brand-aligned solutions
- Act as an ambassador for customer-centric service philosophy within the retail environment
Qualifications
- Minimum 1–3 years of retail experience, with luxury retail experience highly valued
- Conversational English proficiency
- Demonstrated ability to develop and maintain strong client relationships
- Ability to deliver consistent and professional service across all customer interactions
- Commitment to achieving personal and team sales goals
- Capacity to maintain high professional standards continuously
Skills
Experience
1–3 years of retail experience, preferably within the luxury fashion sector. Candidates demonstrating strong customer service aptitude and sales orientation will be considered favorably.
Education
No formal educational requirements specified; however, familiarity with luxury fashion retail operations is advantageous.
Workplace
The role is situated in London, England, UK.
Benefits
Full training provided; potential for permanent employment conversion for high-performing candidates; competitive salary and benefits package offered.
Culture
Max Mara’s workplace culture is shaped by its Italian tailoring heritage, with a strong emphasis on craftsmanship, precision and timeless design. Its professional environment brings creative vision and technical expertise together around a shared commitment to quality and the evolving needs of modern women.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Max Mara, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Style Consultant», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.