- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- 14, 2026
Mappin & Webb seeks a Showroom Manager to lead, motivate and develop a high-performing team, deliver exceptional customer service, build lasting client relationships and drive business development. The role calls for strong retail management experience, commercial awareness and a strategic, change-oriented approach.
Role & Responsibilities
- Lead, motivate and develop a high-performing team to deliver excellent customer service and exceptional showroom experiences.
- Represent the brand as an ambassador and role model.
- Drive business development and help move the business forward.
- Build lasting client relationships that extend beyond individual sales.
- Identify solutions that meet clients’ specific needs.
- Share a passion for the products.
Qualifications
- Proven track record in retail management.
- Strong leadership skills and natural ability to lead and develop a high-performing team.
- Commercial awareness.
- People-, sales- and customer-focused, with a commitment to delivering an excellent client experience.
- Inspirational role model with a passion for the products.
- Change-oriented and strategic, with a strong background in retail management.
Skills
Workplace
The role is situated in Bluewater, England, UK — conveniently close to London.
Explore jobs in England or in the UK.
Benefits
Holiday Purchase Scheme; 24/7 Employee Assistance Programme; 24/7 Virtual GP service; Share Save Scheme; birthday off; free wellbeing tools; generous discount scheme; enhanced maternity pay.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Mappin & Webb, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Showroom Director», «Retail Showroom Manager», «Luxury Showroom Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.