MAC Retail Key Holder
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
MAC Retail Key Holder position in Cardiff, UK. Lead a sales team in this first supervisory role with a prestige beauty retailer.
Role & Responsibilities
- Lead, coach, and mentor the sales team to deliver inspirational, authentic, and personalized customer service
- Support the Store Manager and Assistant Manager in the overall efficient running of the store
- Conduct daily opening and closing procedures, including cash reconciliation and security protocols
- Model exemplary behaviors and professional standards to inspire the sales team
- Monitor achievement of sales and customer service targets
- Oversee retail operations during assigned shifts and manage team performance on a rota basis
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Strong cash handling and point-of-sale software proficiency
- Previous supervisory experience with coaching and mentoring capabilities (desirable)
- Retail operations experience including store opening and closing procedures (desirable)
- Right to live and work in the United Kingdom
Skills
Experience
Previous retail experience is required; supervisory or first-line management experience is desirable. The candidate should demonstrate a track record of driving sales and customer service excellence in a fast-paced retail environment.
Education
Secondary education (GCSE or equivalent) or relevant retail qualifications; formal education requirements not explicitly stated.
Workplace
This position is based in Cardiff, Wales, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Store Operations Lead», «Assistant Supervisor», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.