MAC Counter Lead
- Location
- BirminghamEnglandUK
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sept 22, 2026
MAC Counter Lead at Sephora Birmingham | Estée Lauder Companies | 26 hours, 4 days/week | Part-time retail management role.
Role & Responsibilities
- Drive sales turnover and market share whilst maintaining consumer focus and brand credibility
- Maximize sales performance through selling excellence, exceptional service delivery, and adherence to retail standards
- Develop and execute local marketing and events initiatives aligned to retailer strategy
- Maintain daily retail standards across product displays, housekeeping, messaging, and pricing
- Monitor daily and weekly sales targets, utilizing commercial reports to inform decision-making
- Execute visual merchandising layouts to brand guidelines and agreed timescales
- Manage stock replenishment, deliveries, and associated administration within company timeframes
- Develop consumer recruitment and retention strategy to cultivate loyal customer base
- Leverage digital tools and social media to enhance brand image and drive business opportunities
- Lead omnichannel awareness, integrating eventing, digital, and alternative sales channels
- Ensure zero-complaint mindset through effective complaint resolution aligned to company guidelines
- Maintain health, safety, and security compliance across all operational activity
- Stay current on product knowledge and competitor activity to enhance customer experience
Qualifications
- Experience in fast-paced retail and/or consumer-facing environments
- Commercial understanding and awareness of industry trends
- Proven ability to drive self-development and own learning
- Effective communication, organisation, and prioritisation skills
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment is required. The candidate should demonstrate commercial understanding and awareness of the beauty and luxury retail industry.
Education
Not specified.
Workplace
This position is based in Birmingham, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like MAC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Lead», «Counter Manager», «Sales Lead», «Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.